Greet guests warmly and provide exceptional customer service. Assist with guest inquiries, requests, and concerns. Support Guest Service Agents and help answer operational questions. Assist with arrivals, departures, and special guest requests. Help resolve guest issues in a timely and professional manner. Ensure front office standards are maintained at all times. Requested Capabilities. Guest-first mentality. Positive and professional personality. Strong communication and problem-solving skills. Ability to lead by example and support team members. Attention to detail. Ability to remain calm and organized in a fast-paced environment.
search terms: Guest Service+Lead